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FAQs
Below are the most common questions asked by Skillpad customers.
Please refer to this section before contacting technical support.
- Can I demo an e-Lesson?
- What is the difference between "Administrator," "Trainer" and "Trainee" access to the SkillPad LMS?
- What are the basic Skillpad LMS system requirements?
- Can Skillpad be validated
- Is there a limitation on the number of users that can be managed in Skillpad PRO?
- Can you launch other providers’ content from Skillpad PRO?
- Does the system allow a Trainer to create, monitor and track a classroom or other training activity that does not include launchable (electronic) content?
- Does Skillpad PRO™include an Audit Trail?
- Will every Trainee need to install software on their desktops to use Skillpad PRO?
- Does Skillpad PRO™have the ability to delete Trainees that have left the company?
- What database system is used to store the LMS data?
- Do we have to buy SQL Server/Is MSDE not sufficient?
- Does the Administrator have the ability to disable accounts?
- Does Skillpad offer customization services?
- Does the system incorporate a messaging feature?
Yes - please contact us and we will be happy to arrange it for you.
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2. What is the difference between "Administrator," “Trainer” and "Trainee" access to the SkillPad LMS?
The differences between the three levels of concerns the functions a user can perform. Administrative access allows the user to add, edit, and manage user accounts. Trainer allows assigning of courses and assignments and tracking scores. Trainee access limits users to taking courses and assignments only.
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3. “What are the basic Skillpad LMS system requirements”
Click here for system requirements.
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Yes, the system can be validated. Skillpad provides validation protocols (Installation Qualification and Operational Qualification) and supporting procedures. We also can perform on-site executions of the protocols or make any modifications required to meet internal guidelines. At the end of the validation effort you will have a complete set of documentation for demonstrating regulatory compliance.
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5. Is there a limitation on the number of users that can be managed in Skillpad PRO?
There is no limit, however Skillpad recommend a maximum of 500 registered users or 50 concurrent users.
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6. Can you launch other providers’ content from Skillpad PRO?
Yes, as long as the content can be launched from a command line or Http address, the content can be integrated into the LMS. Files are opened with their associated viewers therefore any document format (html, doc, pdf, ppt, etc.) can be opened as long as the viewer is available.
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7. Does the system allow a Trainer to create, monitor and track a classroom or other training activity that does not include launchable (electronic) content?
Yes, the system will allow you to create, track and monitor all training assignments.
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8. Does Skillpad PRO™include an Audit Trail?
Yes, an audit trail of all system events within the system is maintained in a separate database.
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9. Will every Trainee need to install software on their desktops to use Skillpad PRO?
No, with Skillpad PRO™PLUS Trainees can now use their web browsers to access Skillpad PRO.
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10. Does Skillpad PRO™have the ability to delete Trainees that have left the company?
No, for regulatory requirements user records cannot be deleted from the system. They can, however, be archived to ensure no further training is assigned to them.
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11. What database system is used to store the LMS data?
SQL Server is used for large scale installations and MSDE is used for smaller installations.
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12. Do we have to buy SQL Server/Is MSDE not sufficient?
If you intend to have more than 5 simultaneous/concurrent users you will be required to purchase SQL Server. For 5 concurrent users or less, Skillpad will install MSDE, a freely available database engine from Microsoft.
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13. Does the Administrator have the ability to disable accounts?
Yes, the Administrator can disable accounts and/or change passwords or any user at any time.
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14. Does Skillpad offer customization services?
Yes, Skillpad offers its customers the option of customizing Skillpad PRO™for their own individual needs.
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15. Does the system incorporate a messaging feature?
Yes, the system includes a messaging feature that can be connected to your email server for messages to be generated by Trainers and Trainees.
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