(VIDEO) Very often, the problem areas where losses caused by knowledge deficits occur are misunderstood, and those losses are assumed to be a normal part of doing business - or simply deemed to be acceptable. i.e. the costs of bad practices are hidden under a veneer of acceptability. The major stakeholders are sometimes unaware that a problem exists and the potential for productivity gains is not seen. Skillpad's Custom Module process is straight forward and the results speak for themselves. We can help improve performance by fixing knowledge deficits.